Community Management

Building a dynamic and engaging social media presence is no longer as simple as posting a photo with a clever caption. Audiences are searching for an active community to be part of, one that is consistent and caring with each interaction. 

Developing a community through thoughtful dialogue, compelling imagery and video, and crafting shareable posts that build brand loyalty are the fundamentals of how we approach community management. When a brand is frequently in conversation with their community, they in-turn generate more traffic to their website or third party e-commerce sites, more potential sales leads and content shares, and most importantly build a fan-base of repeat buyers and brand enthusiasts that follow along on the brand’s growth journey. 

One essential pillar to community management is frequently interacting on the brands Yelp + Google Business pages. Expressing gratitude for individuals who take time to provide their feedback shows users that your business is active and welcoming. Whether you are thanking a customer for their glowing review, or following up to mend a relationship with someone who had a negative experience – the community management strategy for Yelp + Google Business is crucial to establishing a great reputation for your business.

Bytes by Hannah will help you develop a plan for your brand’s social media growth by engaging with your community and developing a voice that tells your story in an authentic, engaging and memorable way.

Virtual coffee? Book a preliminary consultation with us!

Our community management services include:

  • Ongoing day to day social media platform management
  • Sentiment analysis (what is the conversation on social media around your brand?)
  • Yelp + Google community platform management
  • Community response libraries (how to respond to comments and messages – even the tricky ones)

Featured Community Management Work

With impressive accolades including “The Best Brunch in LA,” “The Best Fried Chicken and Waffles in LA,” “Downtown LA’s Most Loved Brunch Spot,” Poppy + Rose is Downtown LA’s brunch darling with a fiercely loyal community and ever growing social media following. Poppy + Rose engaged with Bytes by Hannah for daily social media and community management, including strategy and content plans for Instagram and Facebook, monthly social media calendars, photography + content creation and social media analytics + reporting.

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