Building a dynamic and engaging social media presence is no longer as simple as posting a photo with a clever caption. Audiences are searching for an active community to be part of, one that is consistent and caring with each interaction.
Developing a community through thoughtful dialogue, compelling imagery and video, and crafting shareable posts that build brand loyalty are the fundamentals of how we approach community management. When a brand is frequently in conversation with their community, they in-turn generate more traffic to their website or third party e-commerce sites, more potential sales leads and content shares, and most importantly build a fan-base of repeat buyers and brand enthusiasts that follow along on the brand’s growth journey.
One essential pillar to community management is frequently interacting on the brands Yelp + Google Business pages. Expressing gratitude for individuals who take time to provide their feedback shows users that your business is active and welcoming. Whether you are thanking a customer for their glowing review, or following up to mend a relationship with someone who had a negative experience – the community management strategy for Yelp + Google Business is crucial to establishing a great reputation for your business.
Bytes by Hannah will help you develop a plan for your brand’s social media growth by engaging with your community and developing a voice that tells your story in an authentic, engaging and memorable way.
Virtual coffee? Book a preliminary consultation with us!
Our community management services include:
- Ongoing day to day social media platform management
- Sentiment analysis (what is the conversation on social media around your brand?)
- Yelp + Google community platform management
- Community response libraries (how to respond to comments and messages – even the tricky ones)
Featured Community Management Work:
With impressive accolades including “The Best Brunch in LA,” “The Best Fried Chicken and Waffles in LA,” “Downtown LA’s Most Loved Brunch Spot,” Poppy + Rose is Downtown LA’s brunch darling with a fiercely loyal community and ever growing social media following. Poppy + Rose engaged with Bytes by Hannah for daily social media and community management, including strategy and content plans for Instagram and Facebook, monthly social media calendars, photography + content creation and social media analytics + reporting.